Cancellation/Refund Policy

Due to the nature of products sold and/or services rendered by BLD Connection and its subsidiaries – all sales are considered final unless otherwise approved by management.

BLD Connection and its subsidiaries recognize the need to be flexible and understanding in these instances however most products and/or services sold/offered are customized to meet the needs of the member and therefore are not returnable nor are they resalable to another customer.

Below are more specific return/cancellation/refund policies:

Products & Services Return/Refund Policy
Customized Products:  As noted above, many of the products sold and/or services rendered are customizable.  We can’t accept returns on any products once they’ve been branded with your logo, artwork, or company and/or personal information.

Stock Items: If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable Upon receipt and inspection of the returned items, you will be notified if a refund has been initiated or of the reason why a refund will not be issued.

Products & Services Shipping Policy
Standard products (non-customized) and orders that are an exact repeat of a previous order (within the last two years) ship in 7-10 business days.

Custom orders ship in 7-10 business days once proof is approved by customer.

Customer is responsible for all shipping charges. Customer may request shipping price quote at the time your order is placed.

Customs, Duties and Taxes
BLD Connection/BLD Connection Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
BLD Connection/BLD Connection Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

BLD Connection Cancellation of Professional Development Programs and Events
Cancellation policies for professional development programs and events will be provided within the Professional Development and Events web pages as well as on the event confirmation email.